Quality Comes First:

We are on a relentless quest for perfection. We will perform all tasks correctly the first time to ensure customer satisfaction. We employ all company resources to allow employees to anticipate problems and implement root cause solutions using effective standardized methods. We believe that quality is built into our company procedures, as well as our Home Warranty Contracts. We also believe that when quality comes first, business volume will increase and reduced operating costs will follow.

Customers and Customer Service is our Focus:

AHG has not forgotten that only our customers make our business possible. We understand that we are in the business of helping and serving our customers. We establish successful customer relationships by exceeding customer expectations for home warranty coverage, repair services and attitude. We start by listening to our customers, earning our credibility by offering the most comprehensive and innovative Home Warranty Contracts available in the industry, delivering superior service, demonstrating extensive knowledge of our products and meeting commitments. We believe each employee must effectively serve our customers in order to achieve the goals of the company.

Home Warranties are our foundation:

We make ongoing investments and commitments to provide innovative, cost effective Home Warranty Contracts to support current customers and create future market opportunities. Real Estate Professionals, Contractors and Suppliers are our partners. We strive to maintain professional and mutually beneficial partnerships with those Real Estate Professionals, Contractors and Suppliers who are an integral link in the achievement of our guiding values and our over all company success.

Employees are our Greatest Strength:

We provide opportunities promoting employee teamwork, productivity, creativity, pride-in-work, trust, integrity, fairness, involvement, development and empowerment. We base recognition, advancement and compensation on an employee's achievement of excellence in team and individual performance.

Continuous Improvement is Essential:

When utilizing the concepts of "Quality Comes First" and "Customers and Customer Service is our Focus" to establish our priorities, we concentrate our resources on continuously improving quality and customer service while empowering each employee to make continuous improvements in their area of responsibility. We strive for constructive and honest self-criticism to identify improvement opportunities.

Safety is Never Compromised:

We place our concern for safety of our employees and homeowners at the forefront of our decisions, policies and actions. We are all individually and collectively responsible for safety.

Communication is Vital:

We encourage appropriate, honest, constructive and timely communication in company, customer and community relationships to resolve issues, exchange information and share knowledge.

Professional Ethics are Practiced:

We manage our business and treat customers, employees, real estate professionals, contractors, suppliers, community, environment and government in a manner that exemplifies our honesty, ethics and integrity. We recognize our responsibility and are proud of the service and products we provide and the manner we operate.